Returns & Refund

Faulty or damaged goods

Unfortunately, occasionally, some goods get harmed in transit. If this is the case, kindly email images or a video showing the damaged merchandise. If the goods is truly damaged, our customer service team will review the case based on the images or video you have given, and if necessary, they will send you a replacement or issue you a credit that may be applied to any item in our store (

Please be aware that we do not handle situations when the only thing damaged is the packaging.

Incorrect item

We make every attempt to accurately and on time dispatch your product. When mistakes do occur, our devoted Customer Care staff is available to assist.

If you believe that your order was erroneous, kindly give us pictures of the actual item you received. Our research will be based on the information provided on the product page. If the item is truly defective, we will be pleased to send you a replacement or issue you a credit that can be applied to any item in our store, which can be found at

Our study will be based on the size chart provided on the product website for clothing and shoes. Please choose the appropriate size, color, etc. when placing your order.


Only cancellations made within 60 minutes of an order placement are accepted. If you want to cancel your order for whatever reason, please notify us right away at if you can do so before the deadline. Order cancellations must be made as soon as possible because of how quickly we process orders.


  • Within 30 calendar days of delivery, get in touch with our customer service staff at to request the return address.
  • Within 30 calendar days of delivery, you must return the brand-new, unopened items to us.
  • If you have any issues about your return, just email our customer service staff at
  • You should think about choosing a trackable delivery service or getting shipment insurance for any purchase.
  • Any item you return must be in the original packing and in the same condition as when you received it. Please save the email confirmation.
  • Because some of our handmade products are bespoke, we are unable to accept any handmade items for returns, exchanges, or refunds.
  • Cannot accept returns via returned packages that have been abandoned, refused, or rejected outside of the specified return process (Please see above for designated return process).
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