Returns & Refund

Returns & Refund

Damaged or defective products 

Sometimes, unfortunately some products get damaged during transport. If this is the case, Please send us photos or video that shows the damaged product at Our customer support team will study the case based on photos or video that you have sent, if the product is really damaged we will be happy to send you a replacement or give you a credit that you can use to purchase any product in our store

Please note that we do not deal with cases where the package is the only thing damaged.

Incorrect product

We make every effort to ship your product ON TIME and ACCURATELY. When mistakes do happen, our dedicated Customer Care professionals are here to help. 

If you think that you received an incorrect order, please send us photos that show the product that you have received, our study will be based on the specifications listed in the product page. If the product is really incorrect we will be happy to send you a replacement or give you a credit that you can use to purchase any product in our store

For shoes and clothes, our study will be based on the size chart presented in the product page. Please be considerate when placing your order to choose the correct size, color, etc.


Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.


To begin initiating a return, within 14 calendar days of delivery, please contact our customer support team at to get the address of return.

  • Return the new, unopened items to us within 14 calendar days of delivery.
  • Simply contact our support team at if you have any questions regarding your return.
  • For any product you should consider using a trackable shipping service or purchasing shipping insurance.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item.
  • Cannot accept returns via rejected or refused packages, abandoned packages, and packages returned outside the designated return process (Please see above for designated return process).
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